We provide full monitoring, support and assistance in any IT Related issues remotely on 24/7 bases. We answer calls, do escalations within teams and ensure successful resolution of any IT related issues. We use trendy technologies access any computer, laptop or mobile device to assist the client with the emerged problems.
We are focused on using below mentioned approaches to provide 24/7 support. Our teams of call center executives are trained to handle software issues with high efficiency.
- Escalation of alerts to responsible teams
- Responding and escalation of tickets of users
- Resolutions of known issues based on documentation
- Monitoring of alerts with monitoring software
- Performing daily checks of servers and activities
- 24 / 7 Call Center Assistance
- Respond to emails of users
- Creating IT documentation
- Custom daily routine tasks
- 24 / 7 Monitoring of any web site or IT related issue or server
Contact us to find out how we can help you remotely with IT related issues!